Custom Domain

Connect your own subdomain so customers access your order portal at a branded URL like orders.yourcompany.com.

Overview

By default, your order portal is available at https://orderverse.io/order/{code}. With a custom domain, you can serve it from your own subdomain instead — for example, https://orders.yourcompany.com/order/{code}.

The original orderverse.io address continues to work after you connect a custom domain.

Plan availability: Custom Domain is available on Growth and Scale plans. It is not available on Starter or during a trial.

Each workspace can have one active custom subdomain at a time.

Connecting a custom domain

Go to Configuration → Custom Domain.
Enter your custom subdomain — for example, orders.yourcompany.com.
Choose a Root URL behavior (see below).
Click Save.
Follow the DNS setup instructions shown on screen.
Wait for DNS to propagate and SSL to be issued — the status updates automatically.

Subdomain only. Root domains such as yourcompany.com are not supported. Use a subdomain like orders.yourcompany.com or portal.yourcompany.com.

DNS setup

After saving, you will see a CNAME record to add to your DNS provider:

Type	Host	Target
`CNAME`	`orders` (your subdomain prefix)	`edge.orderverse.io`

Add this record with your domain registrar or DNS provider. Once the record is in place, the system detects it automatically.

DNS changes can take a few minutes to several hours to propagate. After DNS is detected, SSL certificate issuance may take additional time before the domain becomes fully active.

Use the Check status button at any time to trigger an immediate check.

Domain status

Status	Meaning	What to do
Pending DNS	Waiting for your CNAME record to be detected.	Add the CNAME record to your DNS provider, then wait or click Check status.
Pending SSL	DNS verified. SSL certificate is being issued.	Wait — this usually completes within a few minutes.
Active	Your branded domain is live and ready to use.	No action needed.
Needs attention	Verification failed.	Review the CNAME record and click Check status again.
Disabled	The custom domain has been disconnected.	Order links fall back to the system hostname.

The status refreshes automatically every 30 seconds while the domain is in a pending state. Once active or disabled, automatic polling stops.

Root URL behavior

When a customer visits the root of your custom domain (e.g. https://orders.yourcompany.com/), you can choose what happens:

Option	Behavior
Show info page	Displays a brief page indicating the domain is connected but no homepage is configured.
Redirect to external URL	Redirects visitors to a URL you specify — for example, your main website.

Individual order links (.../order/{code}) always work regardless of this setting.

You can update the root behavior at any time from Configuration → Custom Domain.

Replacing a domain

To switch to a different subdomain while keeping the current one live:

Enter the new subdomain and click Replace.
The new hostname enters the Pending DNS / Pending SSL flow.
Your existing active domain continues to serve orders during this time.
Once the new domain becomes Active, it takes over automatically.
The old domain is disabled.

Disabling a domain

Click Disable custom domain and confirm. The domain is disconnected and all order links revert to using orderverse.io.

Your domain record and audit history are retained — they are not deleted.

Outbound link behavior

When an active custom domain is connected, the following links automatically use your branded hostname:

Order link copy (from the Customers grid and customer detail)
Order link email (single send and bulk send)
Checkout confirmation and cancellation URLs
Payment return URLs

If no active custom domain is set, all links use orderverse.io.

Limitations

Subdomain only — root/apex domains are not supported.
One active domain per workspace — to switch domains, use the Replace flow.
The custom domain serves the order portal only. Admin, dashboard, and configuration pages are not accessible via a custom domain.