Order Detail & Actions

View the full breakdown of an order, take actions, and understand how prices are snapshotted at confirmation.

Opening the detail panel

Double-click any row in the Orders grid to open the order detail panel.

Order detail panel

Header

Shows the order number, current status badge, and source badge.

Left — Order contents

Customer / Meta — Customer name, order number, creation date, and buyer email if the order came through the order link.

Items — Line-by-line breakdown of the order:

Column	Description
Description	Product name and SKU.
Qty	Quantity ordered.
Unit Price	Price at the time the order was placed.
Tax	Tax amount for this line.
Amount	Line total (qty × unit price + tax).

Each line may also show a price tag:

Tag	Meaning
Group price	Price came from the customer's assigned Price Group.
Price overridden	An admin manually overrode the price. Shows the original price crossed out.

Shipping Address — Populated when the customer entered a delivery address during checkout (online orders only).

Notes — A collapsible panel showing a count of non-empty note fields. Click the panel header to expand or collapse it.

Up to three fields may appear:

Field	Description
Customer Note	Left by the customer at checkout. Read-only.
Current Customer Memo	The customer's current internal memo from the customer record. Read-only. Hidden when the customer has no memo.
Internal Note	Admin-only note for your team. Not shown to the customer. Editable.

Editing the Internal Note

Click Edit next to the Internal Note label to enter edit mode. A plain textarea opens — enter your note and click Save. Click Cancel to discard changes.

The Edit button is only available to users with order edit permission.
Saving an empty note clears the field.
Changes are saved immediately without leaving the order detail panel.

Right rail — Summary and actions

Order Total — The order total is shown prominently at the top of the rail.

Amount breakdown:

Row	Description
Subtotal	Sum of all line amounts before tax and freight.
Tax	Total tax across all lines.
Freight	Freight charge for this order.
Total	Final order total.

Stripe Payment — If the order was paid online via Stripe, the Payment Intent ID is shown here.

Actions

The available actions depend on the current status of the order.

Draft orders

Action	Result
Confirm Order	Locks the order and moves it to Confirmed status. Prices are snapshotted at this point.
Delete Order	Permanently deletes the draft. Cannot be undone.

Confirmed orders

Action	Result
Generate Invoice	Creates an invoice from the order and moves it to Invoiced status.
Back to Draft	Reverts the order back to Draft so it can be reviewed again.

Invoiced orders

Action	Result
Open Invoice	Opens the linked invoice in a new tab.

Once an invoice is generated the order status becomes Invoiced and cannot be reverted.

Price snapshot

When an order is confirmed, prices are locked at the values that applied at that moment — including any Price Group overrides or manual price overrides. The historical unit price, tax code, and line totals are stored permanently and are not affected by future price changes.