Orderverse DocsCheckout Flow
How buyers complete an order — contact details, payment options, and the confirmation screen.
Overview
After a buyer adds products and submits their order, they go through a brief checkout. The experience depends on your checkout mode setting.
Contact information
If your workspace collects contact details at checkout, buyers fill in their information before submitting:
| Field | Required |
|---|---|
| Business Name | ✅ |
| Email Address | ✅ |
| Phone Number | ✅ |
| Street Address | ✅ |
| Suburb / City | ✅ |
| State / Province | ✅ |
| Postcode / ZIP | ✅ |
| Address Line 2 | Optional |
| Contact Person | Optional |
If the customer's profile already has address details saved, the fields are pre-filled automatically.
Payment modes
Two payment modes are available:
| Mode | Button shown to buyer | What happens |
|---|---|---|
| Pay Later | Place Order (Pay Later) | Order is created in your dashboard as a draft. You invoice the customer separately. |
| Pay Now | Place Order & Pay Now | Buyer is redirected to Stripe Checkout to pay immediately. |
Fallback priority: Customer override → Workspace default → Pay Later (if Stripe is not connected).
If Stripe is not connected, all orders automatically use Pay Later regardless of your settings.
To set the workspace default, go to Configuration → Order Settings → Checkout Default Mode. To override for a specific customer, go to the customer detail page → Order Settings → Checkout Mode.
After submitting an order
Pay Later flow
The buyer sees a confirmation screen. A confirmation email is sent to the buyer, and a notification is sent to your configured admin email(s).
Pay Now flow (Stripe)
- Buyer is redirected to the Stripe-hosted payment page.
- They enter card details and confirm payment.
- A payment result screen is shown:
| Status | What the buyer sees |
|---|---|
| Processing | Spinner while payment is being verified |
| Confirmed | Order number + confirmation message |
| Cancelled | "No charge was made" + option to return to order |
| Failed | Error message + option to return to order |
Both flows confirm that a confirmation email has been sent.
Freight in checkout
Freight is displayed in the order summary before the buyer submits:
| Freight mode | Shown as |
|---|---|
| Flat rate | Fixed amount |
| Free over threshold | $0 if order qualifies, otherwise the flat rate |
| Manual / TBC | "Freight TBC" — the order total is shown without freight |
Double-submit prevention
Once the buyer clicks Place Order, the button is immediately disabled and a loading indicator appears. This prevents duplicate orders from double-clicks or slow connections.
Large order warning
Orders with more than 200 line items trigger a confirmation dialog before submitting. The buyer must confirm they intended to place a large order.